5 Ways Employee Retention Affects Support Coordination Quality

When selecting your support coordination agency, one of your top considerations should be the employees with whom you’ll be interacting. A support coordination agency’s employee retention rate has a direct correlation to how well that agency fosters enduring relationships with your loved one. In this blog, we discuss why support coordinator retention is so significant to the quality of care your loved one receives. 

At its core, support coordination is a relationship-based service. Individuals and families navigating NJ DDD services need a support coordinator they can trust implicitly because of the long-standing relationship they form with your loved one. They need someone who truly cares about their well-being and has experience working with others who have similar needs. 

A fruitful relationship takes time, which means retention is important. Here’s how support coordinator retention influences the quality of care your loved one receives. 

5 Ways Employee Retention Affects Support Coordination Quality

#1 – Maintaining continuity of care

Your loved one and family rely on the familiarity and continuity provided by a consistent support team. When coordinators stay with an agency long-term, they develop a deeper understanding of their clients’ needs, preferences and goals. This familiarity allows for more personalized and effective support, as support coordinators can anticipate challenges, track progress, and adapt strategies accordingly.

That’s why it’s so important to find a support coordination agency that treats its employees well and can retain them for the long term. Otherwise, you’ll need to start all over again by introducing yourselves and reviewing needs and goals with a new support coordinator, which can be unsettling. 

Your loved one relies on stable routines and familiar faces to navigate their daily life, and the upheaval caused by staff turnover at a support coordination agency can be disruptive – not just to their care, but to their emotional well-being. 

#2 – Building trust

Trust is the foundation of any successful relationship between an individual, their family and a support coordinator. It takes time to establish trust, and frequent turnover disrupts this process. 

When your loved one and family sees the same familiar faces over and over again, you’ll feel more comfortable opening up about your needs and concerns. Strong rapport between clients and coordinators fosters better communication, collaboration, and ultimately, more positive outcomes.

#3 – Using expertise and experience

Support coordination is a complex role that requires a diverse skill set and deep understanding of various systems, services and resources. Experienced support coordinators bring valuable expertise to the table, offering insights, guidance, and solutions tailored to each individual’s unique circumstances. Retaining knowledgeable staff ensures that clients receive high-quality support from professionals who understand the intricacies of their unique situations.

At the end of the day, retaining knowledgeable staff isn’t just about filling positions – it’s about ensuring that your loved one and family receives the highest level of support and advocacy possible. Your family places trust in your chosen support coordinator and leans on them for guidance. The best support coordination agencies know when they retain experienced staff members, their families receive the comprehensive, personalized support they need to thrive.

#4 – Enhancing collaboration

Support coordination involves working closely with a variety of stakeholders including NJ DDD service providers, healthcare providers, educators, social workers and community organizations. Experienced support coordinators develop extensive networks and relationships within these sectors throughout their careers, which helps them provide the right kind of support to the individuals and families they work with. 

By retaining knowledgeable staff members, support coordination agencies can leverage these connections to ensure that your loved one and family receive comprehensive, personalized support that addresses all aspects of your well-being.

#5 – Providing consistency

Consistency is key in support coordination. High turnover rates can lead to inconsistencies in the way services are provided, with different coordinators interpreting policies and procedures in their own way. This inconsistency can result in confusion, frustration, and even disparities in the level of support received by your loved one and family.  

By retaining experienced staff, agencies can maintain a standard of excellence in service delivery, ensuring that all clients receive equitable and effective support coordination.

Final thoughts

Support coordination agencies that prioritize staff retention demonstrate their commitment to fostering trusting relationships, promoting continuity of care and delivering outcomes that truly make a difference in the lives of those they serve. When you work with a support coordination agency with high employee retention, both your loved one and family will experience the benefits. 

Want to work with a support coordination agency that retains over 90% of its support coordinators? Contact Skylands Family Support today

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