Getting the Support Coordination You Deserve: What to Expect from a Trusted Support Coordination Agency

Selecting a trusted support coordination agency is crucial for individuals with disabilities and their families. An exceptional agency will put your loved one’s needs first, going above and beyond to improve their quality of life with access to New Jersey DDD services. Let’s go over what makes a support coordination agency exceptional. 

Choosing the right support coordination agency for your loved one and family is one of the most important decisions you can make. The agency you select will play a pivotal role in navigating the complex landscape of New Jersey DDD services and resources available. It’s not just about finding a provider; it’s about building a lifelong relationship and partnering with an agency that truly understands and addresses the unique needs of your loved one.

In this blog, we’ll review the specific attributes that you should look for in a high-quality support coordination agency.

#1 – Transparent Communication

Transparent communication is the cornerstone of any trusted relationship, and especially when it comes to support coordination. A reputable agency prioritizes open, honest and timely communication with individuals and their families. Keeping everyone informed about plans, changes, progress and achievements builds strong relationships and ensures that everyone is on the same page. 

A trusted support coordination agency will practice transparent communication through:

  • Regular updates

A reliable support coordination agency provides regular updates on the status of your loved one’s New Jersey services and supports. This includes scheduled meetings, progress reports and immediate notification of any changes or challenges that may arise. Families should never feel left in the dark about what is happening with their loved one’s care.

  • Accessible communication

Effective communication means being readily available to address questions, concerns or emergencies. A reliable support coordination agency ensures that coordinators are accessible via multiple channels like phone calls, emails or in-person meetings. Having an open-door policy fosters a sense of security and trust.

  • Clear and understandable information

All communication should be clear and easy to understand. Look for support coordination agencies that avoid jargon and explain things in easy-to understand terms. This clarity helps families make informed decisions and ensures that everyone involved understands the care plan.

  • Collaborative decision-making

Transparency is about providing information so individuals and their families can be directly involved and engaged in the decision-making process. A trusted support coordination agency actively seeks input and feedback, ensuring that the individual’s preferences and goals are central to the planning process. This collaborative approach empowers families and respects their role in the care team.

  • Confidentiality and trust

While being transparent, a trusted agency also respects the confidentiality of your personal information. They ensure that sensitive details are shared only with those who need to know and with the consent of the individual or their family. Balancing transparency with confidentiality is essential to maintaining trust.

#2 – A Person-Centered Approach

A person-centered approach means placing the individual’s needs, preferences and goals at the forefront of all planning and decision-making processes. It also means approaching each individual that the agency serves as a person, first — and not as their disability.  

The best support coordination agencies take the time to understand each person’s unique goals, challenges, and aspirations to tailor their services accordingly. This approach ensures that support plans are effective and empowering for the individual.

#3 – Professional Expertise

Support coordination in New Jersey requires a rich understanding of the state’s healthcare and social services systems. An agency with expert support coordinators, leaders, and staff will ensure that individuals and their families receive the best possible support and guidance – because they’ve done it before. 

Trained and knowledgeable coordinators are adept at navigating New Jersey’s DDD support systems, accessing necessary state-specific resources, and advocating effectively on behalf of the individuals and families they work with. They’ll demonstrate their expertise through: 

  • Comprehensive knowledge of New Jersey DDD systems and services

A support coordination agency must have a thorough understanding of the various systems and services available to individuals with disabilities in New Jersey. This includes knowledge of state-specific healthcare options, social services community resources, and educational opportunities. Professional expertise means being well-versed in New Jersey’s policies, regulations, and procedures that govern these systems so the agency can connect individuals and families with the appropriate resources.

  • Advocacy and policy knowledge

A deep understanding of advocacy and policy specific to New Jersey is a key factor in professional expertise. Support coordinators must be knowledgeable about state disability rights, relevant laws, and advocacy strategies. This expertise enables them to secure necessary services and ensure individual’s rights are protected and upheld within the state.

  • Problem-solving and critical thinking

Support coordination often involves addressing complex issues specific to New Jersey’s support service network. Professional expertise includes strong problem-solving and critical thinking skills. Coordinators must be adept at assessing situations, identifying potential barriers, and devising effective strategies to overcome challenges. This proactive and analytical approach ensures that individuals and their families receive tailored solutions that meet their unique needs.

  • Empathy and cultural competence

While technical knowledge and skills are essential, professional expertise also involves empathy and cultural competence. Coordinators must be able to understand and respect the diverse backgrounds, cultures, and experiences of those they work with. This cultural sensitivity enhances their ability to provide personalized and respectful support, fostering a more inclusive and supportive environment.

#4 – Advocacy & Empowerment

A top-tier New Jersey support coordination agency advocates tirelessly for an individual’s rights and needs. They empower individuals by providing them with the information, resources, and support needed to make informed decisions about their own lives. Advocacy goes beyond just securing services – it’s about championing the individual’s voice and ensuring they are heard and respected in every aspect of their care.

#5 – Reliability

Any trusted support coordination agency needs to be reliable. You should feel confident that your agency is providing continuous support. Whether it’s through regular check-ins, prompt responses to inquiries, or proactive problem-solving, reliability builds trust and provides peace of mind.

Reliability in support coordination encompasses several critical aspects:

  • Prompt responses

In times of need or crisis, having a responsive support coordination agency is crucial. Reliable agencies prioritize prompt responses to inquiries, concerns, and emergencies. Whether it’s through phone calls, emails or in-person visits, individuals and their families should feel assured that their questions and issues will be addressed quickly and effectively.

  • Proactive problem-solving

Reliability also means being proactive in identifying and addressing potential issues before they become significant problems. A dependable agency monitors progress closely, anticipates challenges, and takes proactive steps to mitigate them. This forward-thinking approach ensures that individuals continue to receive the support they need without interruption.

  • Building long-term relationships

Reliability fosters long-term relationships built on trust and mutual respect. By consistently delivering on their promises, and maintaining open communication, a dependable agency builds strong, lasting relationships with the individuals they serve as well as their families. These relationships are foundational to providing effective and personalized support over time.


When it comes to support coordination in New Jersey, choosing the right agency impacts the lives of individuals with disabilities and their families. As you navigate your options, keep these essential qualities in mind to ensure you receive the highest level of support and coordination tailored to your loved one’s unique needs.

Want to work with a trusted and reliable support coordination agency in New Jersey? Contact Skylands Family Support today. 

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