5 Qualities of New Jersey’s Best Support Coordination Agencies

The best support coordination agencies go above and beyond to deliver high-quality support and care to the families they serve. In this blog, we’ll explore five qualities that distinguish New Jersey’s top-tier support coordination agencies and explain how these attributes contribute to better outcomes for individuals and their families. 

Everyone wants what’s best for their loved ones. It’s natural to search for the best support coordination agency. What does “the best” really look like, though? Find out in this blog. 

5 Qualities of New Jersey’s Best Support Coordination Agencies

#1 – Collaboration with service providers

The best support coordination agencies prioritize collaboration with their own team and also with external service providers. They understand that comprehensive care requires input and effort from many different types of professionals, including healthcare providers, therapists, educators and social workers. 

By fostering strong partnerships, these agencies empower a holistic approach to care, addressing all aspects of an individual’s needs.

#2 –  Regular evaluation & improvement

As your loved one grows and changes, their support needs grow and change, too. The best support coordination agencies understand this and continuously evaluate your loved one’s support services, making necessary improvements quickly and thoughtfully. 

This ongoing process involves several key activities:

• Sharing service updates: Support coordinators stay informed about new services and resources available in the community, regularly updating families about these options.
• Collecting feedback: They actively seek and document feedback from individuals and families during each visit, phone call and other forms of communication. Then, they use this information to tailor support plans.
• Maintaining an accurate Individual Service Plan (ISP): An ISP is a document that support coordinators adapt to your loved one’s changing needs, preferences and goals. It’s up to your chosen support coordinator to consider your loved one’s unique needs and the feedback your family provides when maintaining the document. 

#3 – Personalized communication

Personalized communication is a hallmark of exceptional support coordination. Each individual has unique needs and preferences, and top agencies tailor their communication strategies accordingly. 

They maintain regular, open lines of communication with individuals and their families, ensuring that everyone is informed and involved in the decision-making process. This personalized approach fosters trust and builds stronger, more effective support relationships.

#4 – Long-term planning

Long-term planning is essential for ensuring sustained support and positive outcomes. This is about more than just the immediate few months ahead – it’s about truly considering what a wonderful life looks like for each individual as they become older and need different levels and types of support. 

The best support coordination agencies work closely with the individuals and families they serve to develop comprehensive, forward-looking plans that adapt as future needs and goals change, providing individuals with a sense of security and stability as they navigate their adult life. 

To support long-term planning, support coordinators will help your loved one with:

• Goal setting: Collaborating with individuals and their families to set clear, long-term goals that align with their aspirations and needs, creating a roadmap for achieving these objectives over time. This roadmap is documented in the ISP, which we mentioned earlier.
• Future needs assessment: Assessing potential future needs and challenges that individuals may face, such as changes in health, housing or financial situations.
• Transition planning: Assisting individuals with planning for major life transitions, such as moving to a new residence or transitioning from one type of care to another, ensuring a smooth and successful changeover.
• Skill development: Encouraging individuals to develop skills and become lifelong learners to manage their own care more effectively.

#5 – Resourcefulness & creativity

Industry-leading support coordination agencies are resourceful and creative in addressing the needs of those they work with. They go beyond standard solutions, thinking outside the box to find imaginative and effective ways to support all individuals and their unique lives. Whether it’s connecting individuals with unique community resources, developing customized support plans or finding creative solutions to complex challenges, these agencies demonstrate a commitment to delivering the best possible outcomes. This resourcefulness results in individuals receiving personalized, effective support that truly exceeds expectations.

Conclusion

Selecting the right support coordination agency makes a significant difference in the quality of care and support individuals receive. If you’re looking for the best support coordination agency for your loved one and family, consider the factors we mentioned here to find a partner that truly has your best interests at heart.

Want to work with the best support coordination agency in New Jersey? Contact Skylands Family Support today to get started.